Shipping Schedule & Availability

We operate from a rural region, which allows us to deliver Extra‑Virgin Olive Oils directly from our farm with maximum freshness. Shipments are dispatched every day for orders placed until the previous day at 23:30 (Lisbon time).

Shipping is currently available to: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Slovakia, Slovenia, and Sweden.

Delivery times (approx.):

• Baltic & Scandinavian countries: 5–6 business days after dispatch
• Other listed EU destinations: 4 business days after dispatch

We will notify you if shipping to your country becomes available if ou subscribe to our monthly newsletter.

1. Orders, Substitutions & Stock Limitations

If we cannot fulfill your order in full, we will notify you using the email provided at checkout.
Where necessary, and only with your prior consent, we may substitute an item with a product of similar value, size, or type.
In certain situations (e.g., stock verification anomalies, suspected fraud, or inconsistent address data), we may temporarily hold your order and request additional confirmation.

2. Faulty, Damaged or Incorrect Goods

If your parcel arrives visibly damaged, you may refuse delivery, and it will automatically be returned to us.

If you discover a problem after delivery, you must notify us within 15 days. Although EU law grants consumers a 2‑year legal guarantee, producers may define reasonable reporting windows for shipping‑damage claims if this does not restrict statutory guarantee rights.
Contact: cs@valedopais.farm

If a fault is covered under the EU 2‑year legal guarantee, we will repair, replace, or refund the item as appropriate.

We do not offer refunds for damage resulting from:

• Improper opening or storage
• Failure to follow handling instructions
• Damage caused after successful delivery

To protect against fraudulent claims, we reserve the right to request photos, batch numbers, and packaging evidence before processing any claim — compliant with EU rules as long as this does not restrict legitimate guarantee rights. If you do not provide the information requested by us in a timely way, we will be unable to process your request.

3. Right of Withdrawal (Cooling‑Off Period)

Under EU law, consumers may withdraw from an online purchase within 14 days without stating a reason. However, perishable food items (including olive oil once opened or unsealed) may be excluded from the right of withdrawal if the seal has been broken.
Unopened bottles can be returned under the 14‑day rule as long as the consumer pays return‑shipping costs (unless the product is defective).

4. Delivery Failures & Responsibility

As a small producer, we cannot be held responsible for failed deliveries resulting from:

• Incorrect or incomplete address information
• Invalid or misspelled email or phone numbers
• Absence of the recipient
• Failure to collect the parcel after attempted delivery

EU law requires that consumers provide correct delivery details and allows traders to disclaim liability for consumer‑caused delivery failures.

If the parcel is returned to us due to these reasons, we will contact you to arrange redelivery. Additional shipping and storage fees may apply.

5. Not Home at Delivery

If no one is available at the delivery address:

• Carriers may deliver to a trusted neighbor (common in several EU countries, including Germany).
• A notice card or email notification may be provided.
• It is the customer’s responsibility to monitor tracking updates and retrieve the parcel promptly.

If a parcel remains uncollected, the courier company may charge additional shipping, handling, or warehousing costs.

6. Fraud Prevention & Abuse Protection

To protect our business and ensure fair use of consumer rights, we may take the following actions when fraud or abuse is suspected, consistent with EU law:

• Request identity or address verification before fulfilling suspicious orders
• Refuse service where fraudulent chargebacks, abusive return patterns, or threats are identified (EU law allows refusal for legitimate reasons unrelated to discrimination)
• Delay shipment until payment verification is complete
• Block repeated abusive accounts or addresses

These measures comply with EU unfair‑commercial‑practices rules as long as they are proportionate and non‑discriminatory.

7. Taxes, Duties & Local Charges

Local taxes, VAT adjustments, or import duties (if applicable) are the customer’s responsibility and may vary by destination country.
EU distance‑selling regulations require disclosure of all tax‑related obligations before purchase, and the import procedures are made by the courier company we use. They calculate the estimated taxes, duties and local charges, and they are responsible for any claim on this subject.

8. Updates & Country Expansions

Subscribe to our mailing list for our monthly newsletter, updates on shipping availability, new products, and harvest news. You can unsubscribe at any time. We will also notify you if a shipping‑region restriction applies to your order. Click here to subscribe

Terms of Purchase, Expedition and Returns v.3 from 19th March 2026.